Solution: EN 15224 : Quality Management Systems for Healthcare Services

Detailed description

This standard covers the requirements of ISO 9001:2015 and, incorporating additional requirements for patient safety and the management of clinical risks, is an excellent choice for organizations that provide healthcare services.
Compliance with this standard enables an organization to aim for long-term improvement of its healthcare services. EN 15224 certification will not only increase an organization’s organizational effectiveness and the quality of its services, but will also avert potential errors. It also improves an organization’s commerciality, giving it global promotion and earning it consumers’ confidence through its commitment to provide consistently high-quality services.

EN 15224 defines eleven quality aspects:

• Appropriate, correct care
• Availability
• Continuity of the care
• Effectiveness
• Efficiency
• Consistency
• Evidence-based, knowledge-based care
• Patient care, including the physical and psychological integrity of the care
• Integration of the patient
• Patient safety
• Timeliness and accessibility

Who is it for?

This certification can be applied to all organizations that provide healthcare services, including primary, secondary and tertiary healthcare services, hospitals, clinics, rehabilitation or palliative care services, chronic diseases handling, healthcare centers, diagnostic centers, private surgeries, dental practices, pharmacies, nursing homes, provision of services for people with special needs, etc.

What are the benefits of certification?

The advantages of application and certification of an EN ISO 15224 Quality Management System are as follows:

• demonstrating the ability of the Management System to ensure that the company complies with the legislative, regulatory, and contractual requirements concerning its services
• ensures the healthcare unit’s compliance with the requirements of the applicable national and European legislation
• improves the services provided for customers/patients
• reduces complaints from patients and/or their escorts
• reduces operating costs
• ensures management and prevention of clinical risks

Who do I contact for certification?

For more information, please contact us at the following numbers:

Head Offices: +30 210 5220920
Northern Greece Branch: +30 2310 941100
Crete Branch: +30 2810 244150
Aegean Branch: +30 22510 40504–5

or send an email to certification@tuv.at

What is the certification procedure?

We propose a link to the Regulation and the application for all the standards.