Solution: Trade, Entrepreneurship, and Retail Sales Promotion in a Circular Economy Context

Who is it for:

This program is designed for employees who specialize in customer service with an emphasis on sustainable development and the circular economy. They provide high-quality support and handle complaints and requests to enhance the customer experience. They apply basic communication principles, handle phone calls, and draft professional letters to communicate effectively with customers and colleagues. They participate in circular and blue growth initiatives, manage product returns, reverse supply chains, and solid waste, and analyze the behavior of green consumers. They support sustainable entrepreneurship strategies, reduce waste, increase resource efficiency, and promote new markets based on product reuse.

Certification Process:

The examination process consists of a theoretical exam.

Upon successful completion of the exams, the professional is awarded a certificate of compliance, valid for five years.

The certification process for this specialty is accredited by the Hellenic Accreditation System (ESYD), in accordance with the requirements of the International Standard ISO/IEC 17024.

For more information regarding the Certification Program, exam dates, eligibility requirements, and certification fees, please contact the Personnel Certification Department by phone at 210 5220920 or by email at people.certification@tuv.at